Every owner of a modern smartphone should know how the warranty and authenticity of Huawei or Honor are checked. In this article we will look at why IMEI is needed, what it is and what value this number brings to users.
Why do you need to check the originality of your phone?
Huawei is responsible for the reliable operation of Honor phones, but is not responsible for counterfeits. In case of purchasing counterfeit products, users are deprived of the right to warranty (service) service. In addition, the quality and reliability of counterfeit devices is lower.
Check by serial number via the official website
Huawei authentication requires:
- go to the official portal of the Chinese company;
- go to the control and verification page;
- enter a 16-digit combination in the first line;
- in the second, write down the verification code (captcha);
- Click “search” and wait for the result.
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The above steps are enough to display information about the smartphone on the monitor.
How to find out the model | HUAWEI support Russia
Guide to Finding a Product Model Number
The following methods will help you find the model number of any Huawei device you purchase.
(The images below are for reference purposes only. The location of model information may vary depending on the product.)
PHONES
Method one.
Look at the product label on its outer packaging. The label is located on the side of the package and contains basic information about the product, including the model number (see image below).
Method two.
Look at the passport markings on the inside of the back cover of the phone. To do this you need to remove the cover. If the model has a removable battery, the passport marking is located under it.
The image below is for reference purposes.
Method three.
Look at the model number in system settings.
Go to Settings > About phone > Model number
.
PRODUCTS FOR MOBILE DEVICES
1. Mobile Wi-Fi network (E5)
Method one.
Look at the product label on its outer packaging. The label is located on the side of the package and contains basic information about the product, including the model number (see image below).
Method two.
Look at the identification markings on the inside back of the product.
Remove the back cover or battery of the product to reveal the model number stamp (see images below).
2. Data card
Method one.
Look at the outside of the product (shown in the image below).
Method two.
Remove the cover to reveal the nameplate markings (see image below).
3. CPE (client equipment)
Method one.
Look at the product label on its outer packaging. The label is located on the side of the package and contains basic information about the product, including the model number (see image below).
Method two.
Look for the nameplate markings on the back or bottom of the case (see image below).
Smart watch
Method one.
Look at the product label on its outer packaging (see image below).
consumer.huawei.com
Checking originality by imei
Along with SN, Huawei developers use the concept of imei. To check the originality of the product, you need to:
- find the long combination on the box;
- find a similar code in your phone.
If the numbers and symbols match, the product is original and trustworthy. Otherwise, you will have to contact another seller.
How to find out imei on Huawei and Honor phones
There are 4 main ways to find out imei:
- using the previously specified USSD command;
- by checking the information on the gadget box;
- having studied the information in the warranty card, where this combination must be indicated;
- by opening the “system” section in the smartphone settings.
It is important to emphasize that the numbers must match every time.
How to disable Huawei Services HK subscription?
To disable the paid service Huawei Services HK, you need to check the availability of paid subscriptions in the account management settings and in Google Play services. This is done as follows:
- Go to: “Settings” → “Account Management” → “Payments and Purchases” → “Subscriptions”. This section will display all purchases and active services. If necessary, disable unnecessary services.
Disabling a subscription in your Huawei account
- Open the “Play Store” application → click on your account icon → “Payments and subscriptions” → “Subscriptions”. Check the list of active services and disable unnecessary ones. After deactivation, we recommend launching the application with a subscription and additionally checking the purchase settings in it.
Disabling subscriptions through the Play Store
Often, users subscribe to official services from Huawei. Be sure to check the activity of paid services. For example, device owners often connect to an additional cloud space service. You can track this point through: “Settings” → login through your Huawei account → “Cloud” → “Increase cloud storage” → “Plan reduction - Subscription”.
What else should you check before purchasing?
To avoid any difficulties, you should additionally study the appearance of the product before purchasing. These actions do not guarantee the authenticity of the mobile device, but they help avoid defects and weed out low-quality gadgets at the stage of choosing a phone.
Package
The first thing to do is inspect the packaging. She must:
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- be tightly packed;
- have no dents or damage.
If the seller offers an opened product (or the courier delivers the equipment in crumpled packaging), it is best to refuse the purchase. Such a solution will help to avoid troubles and early warranty repairs.
Appearance
The next point is related to the appearance of the smartphone itself. Counterfeits are extremely similar to the original, but some shortcomings remain in them. For example:
- unevenly placed stickers;
- incorrect brand name, model name;
- Incorrect logo placement.
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Little things like this reveal counterfeit equipment and help avoid mistakes when purchasing.
Screen
The condition of the screen is the most important detail that requires close attention when purchasing. Chips, strange stripes, and broken pixels are unacceptable, since their presence indicates a manufacturing defect or counterfeit. If you find a defect, you need to refuse the purchase and immediately ask for a replacement or contact another store. Otherwise, you will soon have to take the phone to a service center.
Smartphone version
The OS version deserves special mention. Smartphones designed for domestic Chinese use are noticeably different from devices for other countries. Therefore, in addition to checking Huawei by imei, you need to check the region for which the device was released. In case of an error, you will not be able to use the usual mobile services.
Why was money withdrawn from the card?
Huawei Services HK Hong Kong HKG is a bank debit indicating the activation of a paid subscription in one of the installed applications. An auto payment transaction from a linked card is processed through Huawei payment services.
The appearance of such payments indicates the completion of a purchase or renewal of a paid subscription in any pre-installed application. This could be a subscription to online movie theater apps, renewal of music services, or an in-game purchase. Very often, users sign up for a free trial period, after which payment in full is activated. The debit is activated automatically due to the linking of the bank card to payment services in the smartphone. This payment method is called recurrent and does not require additional confirmation of the transaction from the cardholder when renewing services.
In the West, the postpaid product scheme is quite common, but our users do not fully understand the risks of linking a bank card when purchasing various trial periods. Also, our users ignore the preliminary reading of the “Agreement” and “Offer”, which stipulate all the conditions for recurring write-offs.
How to check the authenticity of other Huawei devices?
Checking other devices manufactured under the Huawei brand (including modems) is almost no different from the procedure described earlier. But, if in doubt, users can contact the company’s support service in advance and receive the necessary instructions.
Tablet
Checking the Huawei warranty for a tablet is no different from searching for information about the authenticity of a phone. Users must:
- visit the company's official portal;
- enter the serial number;
- Click the search button to get information about the tablet.
In addition to visiting the site, it is recommended to compare the information on the box and in the device itself. This approach will save you from trouble.
Smart watches and fitness bracelets
To find out the SN of a smart watch, just look at the warranty card and find the desired combination there. The remaining steps are described previously.
You should take a closer look at the company logos on the body of the bracelet and charger. You cannot buy equipment without such identification marks.
Headphones
What was said earlier applies to headphones. The serial number is located in the warranty card, and the logo (company name) is printed on the equipment itself. Finding the necessary symbols and identification marks for verification will not be difficult.
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Extended warranty for HONOR 20 PRO
Terms of action
The promotion “1 year of service as a gift”, organized by Huawei Tech Company LLC, legal address: 121614, Moscow, Krylatskaya St., 17k2 (hereinafter referred to as HUAWEI), (hereinafter referred to as the Promotion) is a special offer where you can get one (1) an additional year of service when purchasing HONOR 20 PRO smartphones certified for sale in the Russian Federation.
An additional one (1) year of service begins after the expiration of the main warranty period established by the manufacturer and entitles the smartphone to have any manufacturing defects corrected at the Authorized Service Centers listed on the website, under the conditions set forth in the warranty card, without charging a fee. for labor and spare parts. In accordance with the terms of the Promotion, accessories supplied complete (in a box) with the main device, such as a power adapter, headphones, cable and any other accessories, are not included in the Promotion.
- The promotion is valid from August 2, 2021 to December 31, 2019;
- The promotion applies to every HONOR 20 PRO smartphone purchased by an individual in the Russian Federation during the period from August 2, 2021 to December 31, 2021;
- To participate in the Promotion, you must request an additional one (1) year of service through the HiCare application (hereinafter referred to as the Application) within 15 days from the date of purchase of the Smartphone (will add the link to HiCare). However, the last day to request an additional one (1) year of service is December 31, 2019;
- The extended service period will be displayed in the Application within seven (7) business days from the date of request through the Application. Each user can request this information in the Application in the “My Devices” section or on the official Honor website in the “Warranty Check” section;
- In order to take advantage of the Promotion, you must provide your Huawei ID;
- HUAWEI reserves the right to change the terms and conditions without prior notice;
- Service within the framework of the Promotion is not provided in the following cases;
- — if the malfunction arose due to violations of the rules for using the device, as a result of mechanical damage, or ingress of liquid;
- — if the malfunction arose as a result of unqualified repairs or installation of non-original spare parts;
- — if the malfunction occurred due to modification or reinstallation of pre-installed software;
- - if the defect is caused by natural wear and tear of the product as a result of normal use; Natural wear and tear also means a decrease in battery capacity within 20% of the original;
- — if the serial or IMEI number of the product has been changed or is not readable;
- Before contacting an Authorized Service Center, create a backup copy and delete all existing personal data, disable device locks and log out of your Google account. Huawei is not responsible for data loss during service.
shop.huawei.ru
Additional Information
Users should remember the authentication procedure because it can provide a lot of useful information. You also need to understand some of the features of the serial number and its use.
How to determine the production date of a smartphone?
To determine the manufacturing date of a mobile device, just look at the serial number:
- The 7th digit indicates the year of production;
- The 8th digit specifies the month;
- 9-10 – day.
That is, users do not even have to go to the Honor website.
If subscriptions are not displayed in settings
There are situations when information about paid services and purchases is not displayed in the above settings. In this case, we recommend contacting Huawei technical support.
- Go to the feedback form and click on the “Start Chat” link.
- To connect an operator, send the word “specialist” in the chat.
- Tell the support operator your Huawei ID and indicate the need to check and disable paid services.
- Take screenshots of the transaction and subscription sections in advance - they may be requested for additional verification.
- The operator will analyze the situation and point out specific paid services linked to your ID. You can also find instructions on how to disable them there.
Contact Huawei support via chat
We recommend our material about arbitrary write-offs in favor of YM Services, which are also related to payment for services.
