In a normal situation, WhatsApp, after exiting it, continues to work in the background: the program is simply minimized, the user does not use it, but calls can be received, and notifications about messages are received. If WhatsApp notifications do not arrive, some kind of device error has occurred or the settings have been changed. Therefore, you need to know how to fix the problem on different devices.
The problem with receiving notifications plagues many users. In an effort to extend battery life, manufacturers are putting every conceivable and unimaginable battery saving feature into smartphones. They are most often the reason for the lack of notifications in WhatsApp - let’s try to figure out what to do if they don’t arrive.
Method 1: Check and configure the network
You can download WhatsApp notification sounds for free. The main reason why notifications do not arrive is network problems. It is with its solution that we should begin. First you should check if you have access to the Internet. All you need to do is open any web resource in your browser. If the page opened almost immediately, then:
- You need to check whether the router and access point are configured correctly. You should call your mobile provider;
- Try to change the connection network yourself;
- If there are no notifications, you can try switching the mobile network to Wi-Fi and vice versa.
Download WhatsApp for free on any device
The next option why notifications are disabled on WhatsApp is that the network signal received from mobile data is too weak. You can try to do this:
- Go to Wi-Fi settings;
- Select section "Options" and check the box "Do not turn off"next to the function "Wi-Fi in sleep mode".
This helps if the signal is weak or unstable. Silent notifications could also be set, this also needs to be checked
Method 2: Additional solutions to the problem
If all the methods have been tried, but the removed notifications still do not arrive, then there may be a failure in WhatsApp or the device. You need to try the following:
How do calls work in WhatsApp messenger?
- Restart your mobile device;
- Connect the device to charging. Perhaps, due to the battery saving function, the background operation of applications is disabled (relevant in Xiaomi and other devices);
- You need to get notifications back through the app preference feature.
The above recommendations are suitable for almost all known platforms. Some wording may vary, but in general the process of solving the problem does not change. If notifications stop coming, you need to immediately pay attention to the quality of the signal and the amount of battery charge.
WhatsApp notifications and messages do not arrive on Android
Unfortunately, it also happens that WhatsApp notifications do not arrive on Android . These can be notifications about messages, calls, etc. Of course, there is no need to panic. You first need to figure out why this might be happening - and accordingly look for methods to resolve the situation.
If you don't receive WhatsApp notifications
As practice shows, bad Internet is almost always to blame. So first of all you need to make sure that the connection quality is good. Then you need to set whether Sounds and notifications are enabled. This is done in the Application Settings . Often, users first simply turn off the sound notification, and then simply forget about it. You can also do the following:
- download WhatsApp on your smartphone;
- call Settings of the smartphone itself;
- find the “ Show notifications ” item in the list of settings;
- and mark WhatsApp .
Another solution:
- First you need to go to Device Settings
- then find the “ Applications ” item and select the WhatsApp ;
- For this program, you need to make sure that the " Limit background data " option is disabled.
It is recommended to do the same for all Google services. As a rule, one or another of these methods works great.
WhatsApp notifications arrive, but with a significant delay
It’s one thing if you don’t receive messages on WhatsApp at all. And it’s quite another thing if they do come, but are very late. Of course, first of all you need to check the quality of your Internet connection. It is quite possible that the messages arrive precisely at the moment when the connection is restored for a short period of time, and then disappears again...
Developers also advise checking whether third-party Program Managers – the so-called task iller . It is possible that they are the ones blocking delivery. In this case, it is advised to either completely remove such programs or reinstall them again. Logging out of your WhatsApp account and then logging in again may also help.
A radical way to solve the problem is to completely reinstall WhatsApp with clearing the cache and all service folders. Do not forget to save all correspondence and important files before doing this. In the end, if nothing helps at all, you can contact technical support, describing in detail the essence of the problem and the configuration of your device.
What to do if you don’t receive messages on WhatsApp?
The problem with missing incoming messages is known to many WhatsApp users. In most cases, this has nothing to do with the messenger itself - most often the smartphone and the Internet channel are to blame. We found all possible reasons and created instructions to solve the problem.
The sender was accidentally blacklisted
This really happens, especially if children have been on the phone. In this case, you need to find the list of blocked interlocutors and remove the desired person from there. Follow the instructions:
- WhatsApp messenger and go to settings by clicking on the three dots at the top of the application window;
- Go to the “Privacy - Blocked” menu and find the blocked interlocutor there;
- Touch the desired contact and click the “Unblock” button that appears - now the interlocutor can send messages.
The sender is unblocked - to prevent accidental blocking of your interlocutors, set an entry password on your smartphone.
The smartphone has limited background data access
A fairly common reason is that Internet access is limited in the background - messages do not arrive. The restriction can be removed in the connection settings, under “Data Usage – Traffic Saving” – uncheck the box and the function will be disabled. An alternative option is to leave savings enabled, but remove the limitation for WhatsApp by checking the appropriate box in the same menu. Now the messenger will have full access to the Internet in any mode, accepting incoming messages.
The “Sleep mode” function is active on the smartphone
This feature limits the functionality of installed applications when the phone is in standby mode. To reduce power consumption, the operating system unloads applications from RAM - WhatsApp may also be unloaded. This mode is available in the latest Samsung smartphones, and it is also available in smartphones from many other manufacturers. It limits the display brightness, makes the image black and white, and turns off notifications. Disable this feature in the "Device Use - Sleep Mode" menu, and WhatsApp notifications will appear again.
The problem is solved in the following way:
- Find the battery settings in the phone menu;
- Go to sleep mode settings;
- Add WhatsApp to the list of apps that won't shut down during sleep mode.
Correct operation of the messenger in the background has been restored.
The smartphone has power saving mode enabled
This mode is available in many modern smartphones with the latest versions of the Android operating system. It limits the processor frequency, disables the Always On Display mode in devices with OLED and AMOLED displays, reduces screen brightness, and leaves only the most necessary functions running - contacts, calls, sending SMS and clocks. In other words, a full-fledged smartphone turns into a regular phone, but it will be able to work on the remaining 5-10% charge until the end of the day.
Energy saving mode adjusts the performance of individual applications, including WhatsApp. Add it to the list of running applications in the mode settings. Now the messenger will be available even in energy-saving mode.
Battery usage limit set
Sometimes the power saving settings reach paranoid levels, making it impossible to receive notifications from WhatsApp. Use the instructions to correct the situation:
- Go to settings and find the menu with battery monitoring;
- Select the "Background Restrictions" menu;
- Add WhatsApp to the "Won't Sleep" menu.
Notifications have been restored, and WhatsApp will continue to run in the background when you enter standby mode.
Data saving feature enabled
In the background, when the smartphone is lying on the table with the display turned off, the processor speed is limited and various restrictions are imposed on the operation of equipment, including network equipment. It is in this mode that the traffic saving function begins to work. It limits data usage for most applications. To restore notifications in WhatsApp, follow these steps:
- Unlock your smartphone and go to settings;
- Go to the menu “Connections – Data Usage – Traffic Saving”;
- Uncheck "Enable now".
Done – background restriction is disabled. But there is one drawback - the restriction is disabled for all applications at once. It makes sense to configure disabling restrictions only for the necessary applications, in our case for WhatsApp.
To restore receiving notifications and save traffic, follow the instructions:
- Go to the menu “Settings – Connections – Data usage – Traffic saving”;
- Open the item “Use data in traffic saving mode” - a list of all applications that need access to the network will open;
- Use the switches to select apps that will continue to consume data even in the background.
The goal has been achieved - WhatsApp has constant access to the network, including in the background. Please note that menu items may have different names in some smartphones.
The user accidentally turned off notifications
Smartphones of the last 2-3 years have a function to disable notifications from applications. Notifications from games, news applications, social network clients - all this irritates users, which is why they are forced to touch their smartphone every 5 minutes. By setting a ban for individual applications, you can rid yourself of excess distracting signals.
Without understanding the settings, the user could accidentally block receiving notifications from WhatsApp. This can be fixed in the following way:
- Go to settings and find the “Applications” menu;
- Find the list of installed WhatsApp applications and tap it;
- If notifications are turned off, turn them on.
Please note that here you can configure to receive notifications from certain functions and chats.
Internet problems
The first reason is that the balance has run out of money. Lack of funds imposes restrictions on access to communication services, even with an connected Internet package. Top up your balance - Internet access will be restored and messages will begin to arrive on WhatsApp.
The second reason is that all traffic on the tariff plan has ended. It is necessary to purchase an additional package, which will restore the correct operation of WhatsApp. If you use the messenger intensively, it is recommended to activate the option with unlimited traffic for popular messengers.
The third reason is that there was an accident on the provider’s equipment. It is impossible to do anything in this case, you can only wait until the problem is fixed. Try disconnecting from Wi-Fi and connecting via a cellular network if your home Internet is slow. The opposite situation is to disconnect from the failed cellular network and connect to Wi-Fi.
The fourth reason is that the smartphone fell into an area of unstable signal reception from its operator’s cellular network. This usually happens when the 3G and 4G signals are lost. In 2G networks, access to the Internet is often difficult.
What to do if nothing helps
First, reboot your smartphone; rebooting will eliminate accumulated errors in the operating system. At the same time, the messenger itself will reboot.
Second, find out if there is any failure on the WhatsApp servers. Usually, information about failures immediately appears on news sites and aggregators. If this is indeed a failure, all that remains is to wait for the messenger to return to normal operation.
Third, check that the WhatsApp version is up to date by going to the Play Market and finding the page. If you see an Update button here, click it and wait until the new version is installed. Normal message reception on WhatsApp should be restored.
Allow Background Application Updates.
If you are sure that the power saving mode or low power mode on your device is disabled. You can try checking your background app refresh settings. iOS allows users to have complete control over applications. Working in the background.
It is likely that WhatsApp is not allowed to run in the background of your device. To check for new messages and. Hence. Cause problems with push notifications.
Make sure. That WhatsApp is allowed to perform background updates. By following the steps below:
- On your device, tap on the Settings to launch it.
- Then go to the General .
- After that, click the Refresh background application button.
- Finally find whatsapp from the list of applications and make sure. That the toggle switch next to it is set to
On position.
Now ask your contacts to send you another message on WhatsApp. To check. Has the problem with your push notifications already been fixed? Which don't work.
Other reasons
Here are some more reasons why notifications aren't working, with instructions on how to fix them:
- The Internet does not work - turn off Wi-Fi or mobile data, activate it again;
- The traffic has run out or the balance is zero - check the connection status, top up your account or purchase an additional traffic package;
- There is no coverage of high-speed 3G and 4G networks - as millions of users have noticed, normal Internet operation is extremely rare on 2G networks;
- There are errors in the WhatsApp application - delete the application, install it again and log in;
- Errors have occurred in the operating system - restart your smartphone, the errors should disappear;
- Energy-saving applications are installed that often unload WhatsApp from memory - it is better to remove such applications, since restarting applications consumes even more electricity;
- Problems have arisen on the side of the WhatsApp servers - this rarely happens, global failures occur once every few years;
- The date and time are set incorrectly - check that they are set correctly, which may affect the correct operation of WhatsApp;
- The version being used is too old, which happens when automatic updates are disabled - update WhatsApp manually via Play Market ().
One of the instructions in the article will definitely help.
Another reason why WhatsApp does not show notifications and does not work at all is that you are in China. The messenger really doesn’t work here, since access to it is blocked at the state level. The only easy and safe way to bypass the blocking is using a VPN.
Disable Power Saving Mode.
Low Power Mode on iOS devices disables background app updates. Which allows applications to sync new mail or messages from their servers. Sent for you.
In this case, you will only receive notifications of new messages if you open the application. Since it cannot work in the background when the power saving mode is turned on.
To fix this. You can try disabling power saving on your device. To allow apps to perform background updates.
- Open the Settings on your iPhone .
- Then scroll down and tap on the Battery inside Settings .
- Finally, click on the switch next to the Low Power Mode tab to turn off this feature.
After turning off power saving on your device, lock it and ask someone to send a message on WhatsApp. To find out. Will you receive a notification about this message?
